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Booking can be made online by filling up the booking form provided here. payment can be made through any of the credit/debit cards listed here.booking can be made for any person other than card holder also. For that you need to fill up details of card holder for payment and details of user for booking. the use of credit card is totally safe, we use HDFC payment gateway for payment.
- A booking voucher will be sent to the traveler over email when he completes an online car booking with Selfdrives.in.
- Producing the booking voucher provided earlier is mandatory to avail the car rental services by Selfdrives.in. If this is not done it entitles the driver to refuse service delivery without any liability on us to refund the booking amount.
- When a customer produces the booking voucher provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned herewith and agrees on all of them.
- Duty slip has to be filled by the customer, if this has not been done by the customer no disputes will be entertained later. The start and end distance in Kms will be calculated from our garage. Driving speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer.
- Unless specified otherwise, all meter readings/distances/timings will be calculated to and fro from our vendors garage.
- Distances between two locations (points) be it an intercity distance or from vendors garage etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
- Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion.
- The voucher is mandatory to avail any applicable discounts (or) in the case of a cashback. In case of a cash back, the amount will be credited to your credit card/debit card account from which the payment was made to SelfDrives.in, in approximately 15 days from the pick up date.
- Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.
- The vehicle booked will be subject to avalability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.
- Driver & car details - These details will be sent to the customer by Selfdrives.in approximately before an hour from the pick up time by SMS and email.In some cases the driver or an associate of Selfdrives.in may also call in advance to reconfirm with the customer.
- Non receipt of driver and car details - In such cases the customer needs to contact the support team at Selfdrives.in on +91-78282-78282 and mention the booking reference number.
- Demand of money by the driver- The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicableparking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of Selfdrives.in on +91-78282-78282 and mention the booking reference number (CRN number) and mention the subject of dispute.
- To accept or to reject booking is totally on descretion of selfdrives.in In case the booking is rejected in terms of invalid / unapplicable documents or server / software issue or not availability of vehicle than company (selfdrives.in) will refund the payments taken from customer with out any interest or additional cost.
- Payment of extra charges - Any extra charges applicable have to be paid to the directly in cash to the driver.
- Refusal by the driver to deliver services - The customer to contact the support team at Selfdrives.in on +91-78282-78282 and mention the booking reference number (CRN number).