FAQs (Frequently Asked Questions)

1

What is the eligibility to hire a self-drive car?

The minimum age required to rent a car is 18 years, with a valid driving license.

2

What documents do you need as a proof?

You need to show original Passport/PAN card/ Aadhar card and valid driving license. License is mandatory. A copy of each needs to be submitted while picking up the car.

3

Is there an agreement/document I need to sign?

Yes, there is a short agreement one needs to sign while picking up the car.

4

How many people can be accommodated in your cars?

This varies with the car type. We suggest to look for the same while selecting the car type on website or mobile app.

5

What is the minimum time/days one can rent the car for?

You can hire it for a minimum of 24 hrs / 1 day.

6

Are there any taxes on the rental amount?

No, you don’t have to pay extra taxes as VAT is included in the rental price.

7

Why do you charge a security amount?

As a part of our process, we take a security because to make sure the vehicle is kept in good condition.

8

How much time does it take to get the amount refunded?

If security is deposited in form of cash, return will be done at the time of vehicle return. If security is paid online it takes 7-10 working days to get credited in your account.

9

Can I pay cash for my booking?

Security amount can be paid in cash. The rental has to be paid online.

10

What is the fuel type for your cars?

It depends on the variant, information about fuel is mentioned with every vehicle at our website and app.

11

What is the fuel efficiency of the cars?

This varies from car to car & is also dependent on the road/traffic conditions and driving style.

12

Can someone else book for me?

Yes, but the person whose name has been mentioned in the reservation form, needs to come along with the required documents to pick up the car.

13

Can my friend/relative come to pick up the car?

No, only the person whose name has been mentioned in the reservation form needs to come along with the required documents to pick up the car.

14

Why do you give cars with a commercial number plate?

As per traffic laws, private number cannot be used for commercial purpose as insurance becomes invalid.

15

Will the police bother me for this?

No, we provide you with adequate legal documents to drive a self-drive registered car. You please carry your driving license.

16

Why do I need to pay commercial state tax when I am driving it for a personal use?

All states RTO have different regulations and road tax are mandatory to pay.

17

What is the Applicable state taxes as per seat capacity for a self-drive car?

Below are the state taxes for individual states as per the seating capacity.

STATE CHARGES
ANDHRA PRADESH ANNUAL COST (RS.2670)
ARUNACHAL PRADESH 15 DAYS (RS 140)
6 MONTHS (RS 220)
ASSAM 10 DAYS (RS 100)
BIHAR 7 DAYS (RS 300)
7-14 DAYS (RS 500)
14-30 DAYS (RS 800)
AFTER 30 DAYS (RS 800 +RS 200 FOR 7 DAYS )
DELHI PER ENTRY (RS 100)
GOA FIRST 3 DAYS (RS 300)
NEXT 4DAYS (RS 300)
SUBSEQUENT WEEK (RS 300)
GUJRAT 4 SEAT- 7 DAYS (RS 60)
6 SEAT- 7 DAYS (RS 70)
HARYANA PER DAY ( RS 100)
HIMACHAL PRADESH 6 SEAT - 3 MONTHS (RS 600)
JAMMU& KASHMIR PER DAY ( RS 100)
KARNATAKA 4 SEAT- 7 DAYS (RS 400)
6 SEAT- 7 DAYS (RS 700)
KERELA PER ENTRY (RS 250)
MADHYA PRADESH PER ENTRY (RS300)
MAHARASHTRA PER ENTRY (RS 100)
MIZORAM 15 DAYS (RS 140)
6 MONTHS (RS 220)
NAGALAND 15 DAYS (RS 140)
6 MONTHS (RS 220)
PUNJAB 4 SEATS-PER DAY (RS 220)
6 SEAT- PER DAY (RS 220)
RAJASTHAN 4 SEAT - PER DAY (RS 158), PER MONTH (RS 683)
6 SEAT -PER DAY ( RS 462), PER MONTH (RS1995)
SIKKIM PER DAY ( RS 100)
TAMIL NADU 4 SEAT -7 DAYS (RS 75)
6 SEAT- 7 DAYS(RS 470)
TELANGANA 3 MONTHS (RS 670)
TRIPURA 7 DAYS (RS 15)
UTTRAKHAND 3 DAY (RS 360)
UTTAR PRADESH 4 DAYS (RS 300)
SUBSEQUENT WEEK (RS 300)
1 MONTH (RS 300)
WEST BENGAL PER MONTH (500)

Advisory:
We advise our customers to exercise caution if they are travelling to Ladakh. The taxi unions in Ladakh occasionally prevent non-local vehicles from plying to certain destinations and tourists are forced to use the services of.

Disclaimer:
Charges represented are approximations only. All costs subject to change without prior notice, at the discretion of the State. And local cab operators. All the above taxes were correct and accurate at the time of the addition to the website. Please refer and check at all local RTO stops when travelling into another state to find the current and existing Road Tax rates as they keep on changing from time to time at the State Governments discretion. Or alternatively you can search for the amount of road taxes applicable at individual state’s transport websites, This information is provided so that the company is not at any times held responsible for the same as the information needs to be verified and vilified before travel buy the consumer.

18

Why is fuel not included with the vehicle?

We provide vehicle with full tank of fuel and customer has to return vehicle with a full tank of fuel. We don’t have any cap on km’s hence we cannot offer fuel along with vehicle.

19

Why can’t you deliver the car?

We can deliver the car at your place with an extra cost

20

How many locations do you have in the city?

We have two locations. Connaught Place and Dwarka

21

Are your location 24x7?

Yes

22

What is the top speed which I can drive to?

We recommend you to follow the specified speed limit on the road as over speeding can cause damage to the vehicle and can be fined by the police. Though the maximum speed permitted by the company is 120 km’s/hr.

23

What is your cancellation policy?

  • Before 48 Hrs: Minimum Rs. 600 or 20% of the booking Amount, whichever is higher.
  • Before 24 Hrs: Minimum Rs. 1200 or 25% of the booking Amount, whichever is higher.
  • Within 24 Hrs: One days rental or 30% of the booking Amount, whichever is higher.
24

What if I return the car late?

Late returns upto one hour are under the grace period so no extra charges will be levied, beyond 1 hour 1/2 days rental shall be charged and beyond that the entire days rental shall be charged or deducted from your security deposit.

25

What if the car meets with an accident & gets damaged?

Immediately speak with our customer care. If you drive the vehicle within all legal frameworks, i.e. following and obeying all traffic rules, are not driving rashly, are not under the influence of Alcohol or/and any other illegal drugs including certain medications like sleeping and anxiety medications, and still there is an accident or a mishap takes place than you only need to pay the difference amount after insurance company’s reimbursement plus a surcharge i.e. your security amount. But if accident and damages takes place because of rash driving or violation of any rules you are liable to pay 100% for repair and damages plus the daily rental for the days the car is off the road for repairs. Please don't leave the accidental site till you have completed all the formalities described extensively in the terms and conditions

26

What if the car breaks down in the middle of the road when I am out of the city?

If you are in the city, we provide you another vehicle. If you are outside of the city please call to our customer care and we will assist you.

27

What if the cars gets stolen?

A police complaint needs to be registered immediately & the same needs to be informed to us.

28

Why do you charge extra for GPS and Child seat?

GPS and child seat is not standard vehicle equipment’s and thus are chargeable.

29

Can I carry a pet inside the vehicle?

No. As many of our customers and users are allergic to pet odour/smell that is left behind in the car. In a case of non-compliance to the above, applicable penalties will apply.

30

Can I smoke inside the car?

No. As smoking to injurious to health. Furthermore, the fumes from the cigarettes get absorbed by the vehicles upholstery and interiors, this causes a lot of inconvenience to our next consumers who might be non-smokers. In a case of non compliance to the above, applicable penalties will apply.